Terms and Conditions – Travel Matters Kenya

Last Updated: 09/07/2024

Welcome to Travel Matters Kenya. These Terms and Conditions govern your use of our website and services. By accessing or using our website, booking our services, or interacting with us in any way, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

“We,” “us,” “our,” and “Travel Matters Kenya” refer to Travel Matters Kenya, a travel agency based in Nairobi, Kenya.
“You” and “your” refer to the user or customer of our website and services.
“Services” refers to all travel-related services provided by Travel Matters Kenya, including but not limited to tour packages, visa assistance, air ticket bookings, and hotel reservations.

2. Use of Our Website

2.1 You must be at least 18 years old to use our services.
2.2 You agree to provide accurate, current, and complete information when using our website or booking our services.
2.3 You are responsible for maintaining the confidentiality of your account information and password.
2.4 You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our service.

3. Booking and Payment

3.1 All bookings are subject to availability and confirmation.
3.2 Prices are subject to change without notice until a booking is confirmed.
3.3 Payment terms will be specified at the time of booking. Failure to comply with payment terms may result in cancellation of your booking.
3.4 We accept payment via Mpesa PayBill, PayPal, and Bank Deposit.

4. Cancellations and Refunds

4.1 Cancellation policies vary depending on the service booked and will be communicated at the time of booking.
4.2 Refunds, if applicable, will be processed according to our refund policy, which may vary based on the service provider’s terms.
4.3 We reserve the right to cancel or modify bookings in case of force majeure events, including but not limited to natural disasters, pandemics, or political instability.

5. Travel Documents and Requirements

5.1 You are responsible for ensuring you have all necessary travel documents, including valid passports, visas, and vaccinations.
5.2 We can assist with visa applications but cannot guarantee approval, which remains at the discretion of the relevant authorities.
5.3 You agree to comply with all entry, exit, health, and other requirements of the countries you visit.

6. Travel Insurance

6.1 We strongly recommend that you obtain comprehensive travel insurance to cover trip cancellations, medical emergencies, and other unforeseen circumstances.
6.2 Travel insurance is not included in our package prices unless explicitly stated.

7. Liability and Disclaimers

7.1 While we strive to provide accurate information, we do not warrant that the information on our website is always accurate, complete, or current.
7.2 We act as an agent for various service providers and are not liable for their actions or omissions.
7.3 Our liability for any claim arising from the provision of our services is limited to the cost of the relevant booking.
7.4 We are not liable for any indirect, consequential, or incidental damages.

8. Intellectual Property

8.1 All content on our website, including text, graphics, logos, and software, is the property of Travel Matters Kenya or our content suppliers and is protected by copyright laws.
8.2 You may not reproduce, distribute, or create derivative works from this content without our express written consent.

9. Privacy

9.1 Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

10. Complaints and Dispute Resolution

10.1 If you have any complaints about our services, please contact us immediately. We will make every reasonable effort to resolve the issue.
10.2 Any dispute arising from these Terms and Conditions will be governed by the laws of Kenya.

11. Changes to Terms and Conditions

11.1 We reserve the right to modify these Terms and Conditions at any time without prior notice.
11.2 The most current version will always be posted on our website.